VTab | Terms and conditions

Last Modified: 10 Feb 2021

1. Consent of the Agreement

To be a member of the VTab website, it is required that you fill in the registration form and then agree and undertake to comply with the provisions of the user agreement for VTab. By filling in and ratifying the registration form or getting any services or making an order using this system, the user agrees to be bound by the user agreement of VTab.

You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your Internet connection are aware of these website terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the site, you agree to these Terms of Use as a binding legal agreement between you and VTab, without limitation or qualification. The term "you" or "You" shall refer to any person or entity, who views, uses, accesses, browses or submits any content or material to the site. If you do not agree to these Terms of Use, then you may not use the site.

VTab reserves the right to modify these Terms of Use at any time without prior notice. You agree that each visit you make to the sites shall be subject to the then-current Terms of Use, and continued use of the site now or following modifications in these Terms of Use confirms that you have read, accepted, and agreed to be bound by such modifications.

The terms and conditions apply to VTab website and its associated applications on iPhone, iPad, Android, and mobile site platforms.

2. The VTab Platform - Description of the Services

VTab allows its members who consent to the agreement to dine-in and order online from venues, which are referred to, in these terms, as any one of the following: dine-in restaurants, lounges, sports cafes, bars, pubs, night clubs and beach clubs. Members are required to be physically present at the venue at the time of order.

VTab provides a way for you to communicate your orders to venues displayed on this website and mobile applications when you dine at their premises.

The purpose of this site is to provide a simple and convenient service to consumers, linking them to venues in their area that offer food and beverages. Interactive menus allow customers to build and submit orders at the click of a button.

We have created the website to serve as an online market and commercial service for ordering food and beverages online, when you dine-in at member venues.

VTab does not own, sell nor interfere in any way in the production of any food or beverage produced at member venues. But what this online market offers to the users is enabling the ability to search and find local venues that prepare food and beverages available on our website and also enables ordering this food and beverage through our website. The member venues are obligated to comply with country local laws, rules, regulations, and standards pertaining to food and beverage preparation, sale, marketing and safety.

However, it is important for users to understand that VTab does not in any way independently verify the credentials, representations or products of venues, the ingredients or the quality of any products, or that a venue is in compliance with applicable laws. Buyers must make themselves comfortable through information provided by venues on the website or as requested by buyers directly from the venues as to the quality and reliability of the venues, as well as to their compliance with applicable laws.

VTab does not in any way guarantee the quality of any food or beverage or that any food or beverage complies with applicable laws and does not guarantee matching the menu displayed on the site of what is actually provided to the users.

In addition, a venue may represent that food and beverage preparation is in accordance with special standards such as "organic," "macrobiotic" or allergen-specific standards such as "nut-free", "gluten-free", “sugar-free”, or "lactose-free". However, VTab does not independently investigate or verify such representations.

VTab shall not be liable or responsible for any food, beverage or services offered by venues that are unhealthy, is the cause of injury, that is otherwise unacceptable to buyers or that does not meet the expectation of buyers in any manner.

Buyers are solely responsible for being on site at the time of order and collecting their food and beverage from the collection point when ready. In some special cases, buyers can request that their food and beverage be delivered to their table and are equally responsible for ensuring the accuracy of the table number for delivery. VTab shall have no liability or responsibility for any errors that may occur with the fulfillment of an order. All food and beverage preparation, as well as all on site table deliveries, are the sole responsibility of the venue accepting the order. When table delivery is not requested, food and beverage fulfillment are the sole responsibility of the buyer. Please be aware that the venue will do everything they can to meet the preparation time specified, however preparation times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

3. How we process an order you make

Once present at a venue and have selected your order from their menu on our website, you will be given the opportunity to submit your order by clicking on the “Place order” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Place order” button since once you click on this input errors cannot be corrected. Once “Place order” is clicked, VTab will attempt to authorise your payment method (usually a debit or credit card) and, if successful, VTab sends you a confirmation email of the order placement within 10 minutes. On receipt of your order, VTab will begin processing your order and we will send a message on the final page that your order has been received and sent successfully to the appropriate staff at the venue. Where any payment you make is not authorized you will be returned to the previous page on the website and we shall not be obliged to provide the services.

Before placing an order you have the option to pick up the readied order from a designated area of the venue, or have it delivered to a table that you can select. VTab will display the status of the order on its website and will also alert you when your order is ready for pick up. VTab will also provide a clear description of the pick-up location, where applicable. Should you opt to pick up your readied order, you agree to do so within 15minutes of the order being ‘ready’ or before the venue closes (whichever scenario occurs sooner). Should a venue cancel and dispose of an order that you failed to collect under these described terms, you accept that a cancellation fee may be incurred on your card to cover the cost of wastage.

4. Order Cancellation

When placing an order, it is queued for the venue’s staff to pick up and prepare. The website provides you this information including your position in the queue. You have the right to cancel an order on our website for free up until the point where the status of the order goes from ‘Queued’ to ‘Preparing’. If you wish to cancel an order during or post preparation you would need to inform a staff at the member venue to cancel. Orders that the venue cancels on your request may incur a fee to cover the cost of wastage.

While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information at no cost to you.

An order may be subsequently cancelled by a venue after you have received a confirmation that it has been sent to the venue. VTab and our partner venues reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation. For cases when a venue is forced to cancel and dispose of an order you placed but failed to collect, a cancellation fee may be incurred to cover the cost of wastage. Cancellation fees do not apply in some venues and fees may vary depending on the amount of the order placed.

Please note that VTab will reverse all authorisations on the Original Form of Payment for orders that are cancelled as described in this section 4. VTab will not capture any authorised amounts for orders that have been cancelled unless a cancellation fee has been applied. 

5. Ownership of the VTab Platform.

The VTab Platform and all rights therein are and shall remain VTab’s property or the property of VTab’s licensors. Neither this Agreement nor your use of the VTab Platform convey or grant to you any rights: (i) in or related to the VTab Platform except for the limited license granted above; or (ii) to use or reference in any manner VTab’s company names, logos, product and service names, trademarks or services marks or those of VTab’s licensors.

6. Membership system for VTab

In order to use most aspects of the VTab Platform, you must register for and maintain an active personal User account (“Account”). You must be at least 21 years old to obtain an Account. UAE residents must also hold a valid alcohol license where still applicable. Account registration requires you to submit to VTab certain personal information, such as your name, address, mobile phone number, gender and age. We may also request residents to upload their alcohol license, where applicable. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information may result in your inability to access and use the VTab Platform, including your ability to request access to your personal information or to opt in or out of marketing preferences, or VTab’s termination of this Agreement with you.

You agree to maintain the security and secrecy of your Account username and password at all times. You agree and understand that you are responsible for all activity that occurs under your Account, even as a result of loss, damage or theft of the device through which you access the VTab Platform.

Unless otherwise permitted by VTab in writing, you may only possess one Account.

7. User Conduct and Requirements.

The VTab Platform is not available for use by persons under the age of 21 and may only be used by individuals who can form legally binding contracts under applicable law. You may not authorize third parties to use your Account, and you may not allow persons under the age of 21, or without a valid alcohol license, to order food and beverages for themselves from your account.

You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the VTab Platform and you may only use the VTab Platform for lawful purposes. You will not, in your use of the VTab Platform, cause nuisance, annoyance, inconvenience, or property damage, whether to a staff at a venue, partner, other third party provider or any other party. You may not use the site for any unlawful or unauthorized purpose, including without limitation to distribute any unlawful, libelous, abusive, threatening, harmful, obscene or otherwise objectionable material transmitting material that constitutes a criminal offense, results in civil liability or otherwise breaches any laws, regulations or codes of practice. You may not use this site to interfere with any other persons use or enjoyment of the site, damaging, disabling or impairing the operation of this site or attempting to gain unauthorized access to this site or to networks connected to it, through hacking, spoofing or other such similar means

In certain instances, you may be asked to provide proof of identity to access or use the VTab Platform or items ordered, and you agree that you may be denied access to or use of the VTab Platform or items ordered if you refuse to provide proof of identity. Failure to comply with the terms of this section or of section 5 may result in our taking certain actions against you, including but not limited to: (i) immediate, temporary or permanent withdrawal of your right to use the VTab Platform (ii) legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach (iii) disclosure of such information to law enforcement authorities as we feel is necessary and/or (iv) immediate, temporary or permanent removal of any posting or material uploaded by you to our Service.

8. Responsibilities of the Member

During the use of the services of VTab, the member accepts and undertakes:

The information in the registration form is correct; in the conditions that this information is required the member is the only responsible for any losses which may arise from any misinformation or inadequate information (ex. forgetting the password); and in these cases his/her membership may be terminated.

The member is the sole responsible for all personal ideas, opinions, statements set forth by the member while using the services of VTab, all the files uploaded to VTab and the personal information sent, and that in no way VTab shall be held liable for these files, not to access any services provided in VTab unauthorized and in any way other that the one identified by VTab; not to change the software in any way; not to use the software which is identified as being changed; and to indemnify VTab for all material and moral losses in the event the member does not comply with the aforementioned articles, VTab shall not be responsible for any damages which may arise from reading of data belonging to any members by any unauthorized people, not to send any messages which are threatening, immoral, racially and contrary to local laws and international agreements, any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws, not to harass and/or threaten other users, or any of VTab live chat personnel, not to act in a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate and unlawful materials and information which may give harm to the names of any people or institutions, not to advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain letter, not to send any information or programs which may give harm to the information or software in the computers of other users,

All of the records or materials obtained by using the services of VTab are within the consent of the user; the user shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user’s computer; the user shall not demand any compensation for any losses arising from the use of the service, not to use the services of VTab for any commercial and advertising purposes without obtaining the consent of VTab.

VTab may monitor all system at any time or continuously.

VTab may use its system for commercial purposes, not to mail any information which is forbidden legally and circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc., not to record and misuse any personal information belonging to others, The member himself/herself is responsible for all kinds of acts made under the “username”, The clients must pay the delivery or service fee which is notified previously at the time of delivery of products; otherwise the products shall not be delivered to the clients. not to access the site or services using a third-party's account/registration without the express consent of the account holder; not to use the site for illegal purposes; not to commit any acts of infringement on the site or with respect to content on the site; not to use the site to engage in commercial activities apart from sanctioned use of VTab services; not to copy any content, including, but not limited to venue menu content and third-party reviews, for republication in print or online; not to create venue reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the site; not to attempt to gain unauthorized access to other computer systems from or through the site; not to interfere with another person's use and enjoyment of the site or another entity's use and enjoyment of the site; not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or not to disrupt, interfere with, or otherwise harm or violate the security of the site, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the site or affiliated or linked sites (including those of our venue partners).

Credit or Debit cards used in placing orders through the online payment gateway on VTab website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.

9. Visitor material and conduct

Other than personally identifiable information, which is covered under the VTab Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. VTab will have no obligations with respect to such material. VTab and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.

You are prohibited from posting, uploading or transmitting to or from this website any material that:

• Breaches any applicable local, national or international law;
• Is unlawful or fraudulent
• Amounts to unauthorized advertising; or
• Contains viruses or any other harmful programs.
• You may not misuse the website (including by hacking).
• Any comments or feedback that you submit through the website must not:
• contain any defamatory, obscene or offensive material;
• promote violence or discrimination;
• infringe the intellectual property rights of another person;
• breach any legal duty owed to a third party (such as a duty of confidence);
• promote illegal activity or invade another’s privacy;
• give the impression that they originate from us; or
• be used to impersonate another person or to misrepresent your affiliation with another person.

The prohibited acts listed in the above paragraphs are non-exhaustive. You will pay VTab for all costs and damages which it incurs as a result of you breaching any of these restrictions.

VTab will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above paragraph.

10. Prohibited Activities

You may not access or use the website for any other purpose other than that for which VTab makes it available. The website is for the personal use of users only and may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by VTab. In case of any prohibited activities committed by the user, the company has the right to suspend, block or terminate the user's membership and prevent his access to log in the service. Prohibited activities include but not limited to the following:

• criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, copyright infringement, patent infringement, or theft of trade secrets;
• advertising to, or solicitation of, any user to buy or sell any products or services, unless authorized by VTab;
• systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from VTab;
• making any unauthorized use of the VTab services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email;
• engaging in unauthorized framing of or linking to the website;
• transmitting chain letters or junk email to other users;
• using any information obtained from the website in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent;
• engaging in any automated use of the system,
• such as using scripts to add friends or send comments or messages, or using any data mining, robots or similar data gathering and extraction tools;
• interfering with, disrupting, or creating an undue burden on the website or the networks or services connected to the website;
• attempting to impersonate another user or person;
• using the username of another user;
• selling or otherwise transferring your profile;
• using any information obtained from the website in order to harass, abuse, or harm another person;
• using the VTab service as part of any effort to compete with VTab or to provide services as a service office;
• deciphering, recompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the website;
• attempting to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website;
• harassing, annoying, intimidating or threatening VTab company through any medium of communication or to any of its employees or agents engaged in providing any part of VTab Company services to you.
• displaying an advertisement, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the website on behalf of that person, such as posting blogs or bulletins with a commercial purpose;
• deleting the copyright or other proprietary rights notice from any Contribution or VTab Content; and
• using the website in a manner inconsistent with any and all applicable laws and regulations.
• any other suspected malicious activities on VTab website or applications.

11. Authority of VTab

VTab may temporarily suspend or completely cease the system operation at any time.

VTab shall not have any responsibilities against the members of VTab or any third parties due to the temporary suspension or completely cessation of the system operation.

The user name and password shall be displayed and approved after the filling of the application parts to be submitted to the clients by VTab. VTab may prevent its clients who have filled in all parts or have connected although they have passwords from having a new password or from using their passwords for an indefinite period of time if it is deemed necessary by VTab.

VTab does not warrant that its services shall be provided on time in a secure and complete way, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations.

VTab has the right to back-up and delete all or some of the files, messages which are provided by the members during the use of services for some periods deemed suitable by VTab. VTab shall not be held responsible for back-up and delete processes.

VTab has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics and etc. which are produced by itself and/or bought from outside.

The sales of VTab are limited to the current availability of menus of the firms provided in VTab. VTab is not responsible for any item ordered and not fulfilled by the venue due to unavailability.

VTab has right to post any information, documents, software, designs, graphics, etc. (such as the messages, poets, reports/news, file posted to the bulletin board) which are member generated and uploaded to the system by the members and/or to transmit them to another place within the site deemed as appropriate by VTab. It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any royalty from VTab.

The obligation to change the information in relation to the price and product specifications, which are provided to sell in VTab, belongs to the companies which have cyber venues in VTab. In the event of any misinformation relating to the price and specifications of products, VTab may correct this mistake by cancelling the order.

VTab may provide transition for a member to other websites. In this case, the member agrees that VTab shall not be responsible for the context of the websites, which the member may access through its site.

VTab may make any changes in the implementation of this agreement, and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation which shall come into being in the future.

VTab may change in time the services for which any membership is not required to a form, which requires membership. VTab may provide additional services, change some of the services partially or completely, or transform into a paid service.

This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.

12. Promotions, Bundles, Credits, and Referral programs.

VTab, in its sole discretion, may make promotions available to any Member or potential Member. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with VTab. Promotions will in many cases be made available to you via alpha numeric codes (“Promo Codes”). VTab reserves the right to withhold or deduct credits or benefits obtained through a promotion in the event that VTab determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement.

You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by VTab; (iii) may be disabled by VTab at any time for any reason without liability to VTab; (iv) may only be used pursuant to the specific terms that VTab establishes for such Promo Code; (v) are not valid for cash; (vi) may expire prior to your use and (vii) VTab may establish additional terms relating to specific promotions. VTab reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other Member in the event that VTab determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or this Agreement.

As part of your Member account, VTab may provide you with or allow you to create a “VTab Code,” a unique alphanumeric code for you to distribute to friends, family and other persons (each a “Referred Member”) to become new Members (“Referred Members”). VTab Codes may only be distributed for promotional purposes and must be given away free of charge. You may not sell, trade, or barter your VTab Code. You are prohibited from advertising VTab Codes, including but not limited to on Google, Facebook, Twitter, Bing and Craigslist or on any other digital platform or website owned or controlled by you or any other person. VTab reserves the right to deactivate or invalidate any VTab Code at any time at VTab's sole discretion.

As part of your Member account, VTab may provide you with access to a feature in the VTab application which may allow you to: (i) manage payment for Services; (ii) add and store prepaid credit balance (“VTab Credit”); and/or (iii) transfer VTab Credit to or receive VTab Credit from other Members, against payment of any applicable VTab Fees and subject to any limits on the number of transfers or the amount of VTab Credit you can send and/or receive, which Fees and limits may be modified by VTab from time to time.

When transferring VTab Credit balance to another Member, the amount transferred and the applicable VTab Fees (if any) will be deducted from your Member account balance and will be transferred to the other Member. Once the request for the transfer of VTab Credit is completed, the transfer cannot be cancelled or otherwise reversed. You agree that in providing you with this feature, VTab is merely enabling the transfer of VTab Credit balance and is no way responsible for the actions of the individual Members, including the reason for which VTab Credit is transferred by or to you.

You may be entitled to purchase bundles of VTab Credit (“VTab Bundles”) or you may receive order discounts ("Order Discounts") or service discounts (“Service Discounts”) that you can apply toward payment of certain Services.

VTab Bundles, VTab Credits, Order Discounts and Service Discounts are only valid for use on the VTab Platform, and are not transferable or redeemable for cash and may only be used for certain Services. VTab Bundles, Order Discounts and Service Discounts cannot be combined, and if the cost of your order exceeds the applicable credit or discount value we will charge your payment method on file for the outstanding cost of the order.

Additional restrictions on VTab Bundles, VTab Credits, Order Discounts and Service Discounts may apply as communicated to you in a relevant promotion or specific terms. VTab may cancel, or vary the terms, relating to any VTab Bundles, VTab Credits, Order Discounts or Service Discounts at any time in its sole discretion.

From time to time, VTab may offer you incentives to refer new Members to the VTab community (the “Referral Program”). These incentives may come in the form of VTab Credits, Order Discounts and/or Service Discounts, and VTab may set or change the incentive types, amounts, terms, restrictions, expiration, and qualification requirements for any incentives in its sole discretion.

13. Corporate Discount Schemes

As part of your Member account, VTab provides the ability to add Corporate Discount Schemes to your profile. These discounts can be applied during order placement when you are present at a venue that accepts them. You are able to add these Discount Schemes by uploading images of the discount document, such as an ID card, as well as providing specific information from the document. VTab does not authenticate any discount information provided and will simply pass this on to the venue at the time you place an order for the member venue to authenticate. You must be present at the venue at the time of order and acceptance is solely at venue’s discretion.

These discount schemes, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with VTab. VTab retains the right to withdraw any and all Corporate Discounts Schemes from its platform at any time.

At the time of order placement a real-time picture of yourself (“Selfie”) is also required which, together with your provided discount information, is submitted alongside your order to the member venue. We require your Selfie for the venue to both authenticate you and your presence at the venue at the time of order. Selfies are purged within 24 hours of submission.

By submitting your Corporate Discount Scheme at the time of order, you are declaring it to be wholly accurate and an authentic representation of both yourself and your corporate entitlement. VTab reserves the right to refuse, decline or cancel any order, and/or suspend or terminate member accounts, in the event that VTab determines or believes that the use of a corporate discount scheme was in error, fraudulent, illegal, or in violation of the applicable discount terms or this Agreement.

You agree that your Discount Scheme: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by VTab; (iii) may be disabled by VTab at any time for any reason without liability to VTab; (iv) may only be used pursuant to the specific terms that VTab establishes for such Discount Scheme at the member venue; (v) may expire prior to your use and (vi) VTab may establish additional terms relating to specific use of your discount scheme.

Should our discount be accepted for an order with a pick up status, you agree to pick up the order yourself and will not send anyone else to pick up the order on your behalf.

From time to time a member venue may require additional verification of your Discount document. You therefore agree to carry the original Discount document (physical, digital or otherwise) in your possession at all times during your visit to the member venue, and agree to produce this on request. The website will inform when this step is needed on the order confirmation page. Failure to do so could resort in refusal of service by the venue.

For your discount Scheme to be applicable, it must be valid and must not have expired at the time of placing an order. Discounts are also at venue's discretion and may not be applicable on specified blackout dates or during special occasions/events. Discounts can also not be combined with any other promotions or offers on the same order.

VTab has no liability should the venue refuse your request for discount for any reason whatsoever. Discounts must be applied before an order is placed and VTab has no obligation to amend, correct or refund any processed order where you have failed to submit a discount scheme that would have been otherwise applicable. If you feel that a member venue has unfairly rejected your Discount Scheme and could not resolve this on site, feel free to email us at customerservice@vtab.app. We will endeavour to find an amicable resolution.

14. Communications

By becoming a Member, you agree to receive communications from us, including via email, text message, calls, and push notifications. You agree that texts, calls or pre-recorded messages may be generated by automatic telephone dialing systems (where allowed by and in compliance with local law). Communications from VTab, its affiliated companies and/or Captains, may include but are not limited to: operational communications concerning your Member account or use of the VTab Platform or Services, updates concerning new and existing features on the VTab Platform, communications concerning promotions run by us or our third- party partners, and news concerning VTab and industry developments. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. If you no longer wish to receive promotional or marketing-related communications by text message, please contact info@vtab.app and/or review the Privacy Policy for further information.

15. Guidelines for Reviews

Reviews are approved based on the following criteria:

RELEVANCY

Reviewers must have had an experience with the venue first-hand.

ACCEPTABLE CONTENT

VTab are not obligated to approve reviews on the site. A subset of the potential reasons for rejection are:

• Offensive Language: Profanity, abusive, racist, and hate language is not tolerated in our interactive sections.
• Irrelevant or non-indicative content
• Discrimination based on the grounds of religion, race, gender, national origin, age, marital status or disability.
• References to illegal activity or uncorrelated references towards society’s traditions and values.
• Conflicts of interest: Competing venues are not allowed to post negative reviews. Violation of this might result in permanent removal from our website.
• Allegations of health code violations.
• Outdated and obsolete information

NOT ENDORSED

Reviews are not endorsed by VTab, and do not represent the views of VTab, our parent companies, our subsidiaries. VTab does not assume liability for any review or for any claims, liabilities or losses resulting from any use of our sites, or information on our site.

OWNED BY VTab

Reviews are owned by VTab exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit, and/or distribute all materials relating to reviews. VTab is under no obligation to pay the author or anyone else for their reviews.

16. Termination of agreement

VTab may terminate this agreement unilaterally at any time.

17. Restrictions for Non-Personal and on-Commercial Use

You agree that the consequences of commercial use or re-publication of content or information of VTab may lead to serious and incalculable monetary compensation that may not be a sufficient or appropriate remedy and that VTab will be entitled to temporary and permanent injunctive relief to prohibit such use.

18. Table Delivery

During any product delivery made by venues, if the client is not available at the table specified in the system, the order by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering items to a table where he/she does not reside.

19. Product Return

In relation to any product returns, the terms of product return belonging to the venues are applied. VTab does not undertake any responsibilities for the disputes, which may arise from terms of product return belonging to the venues.

20. Refund Policy

VTab takes customer satisfaction very seriously. VTab facilitates the purchasing of products that are expected to be consumed immediately at the place of purchase ("The Venue"). Therefore, in cases where problems may arise with your order, please ensure that you try and resolve your issues on site with venue management before leaving the premises.

VTab allows you to request a refund through the website on the same day the order is placed. VTab then passes these refund requests to the venue management to process. Venues are able to process your requests through platforms that VTab have made available and these actions update the website instantly. When an order is placed, VTab authorises your card for the initial amount of the order and eventually captures the amount from your card if no adjustments have been made. Ordered items that are refunded on the same day will therefore be adjusted from the final settlement amount that VTab captures from your card and VTab will also email a confirmation of any adjustments made. 

Orders placed at a venue for immediate consumption cannot be refunded through the website after the venue closes on the day in question. Any desire to refund an order on any day subsequent to when the order was initially placed must be initiated by emailing customerservice@vtab.app within 7 days of the order placement. Refunds that are requested on subsequent days to when the order was placed are still subject to approval by the venue; however these will be processed by VTab back office staff if approved. You agree to allow up to 21 working days for refunds to be applied following approval and refunds will be done only through the Original Form of Payment. Please contact VTab and we will assist you. In every event, we will do our best to ensure your satisfaction.

You are required to be present at the venue when placing an order. Although we put measures in place to try and ensure you are at the venue at the time of placing an order, we mostly rely on you honestly and accurately declaring your presence at the venue. Please note that when you place orders, your credit card is always authorised for the order amount before the order is sent to the venue for preparation and, to protect our venue partners, refunds will not be offered for orders placed when not present at the venue. Also note that orders placed which have payments split with guests are not eligible for refunds regardless of the split payment outcome and you are required to accept these terms on the website each time you split payments with guests.

21. Payment Methods

Customers can choose between different payment methods provided on the platforms, which are currently the following: local debit cards and credit cards.

Visa or MasterCard debit and credit cards in AED will be accepted for payment.

VTab reserves the right to provide other payment methods or to no longer offer certain payment methods.

Customer chooses the payment method before placing the respective order, and provided that the customer chooses an online payment method, the payment will be processed by an external online payment provider cooperating with VTab.

Card data will be stored for future orders by the external online payment provider, on the condition that the customer has given consent to the storage and future usage.

Cardholder must retain a copy of transaction records and Merchant ("VTab LLC") policies and rules.

Customers are obliged to ensure sufficient cover for the respective account or, when using credit card, to use the credit card only within the card transaction limit. Customers have to refrain from causing unauthorized debit charge backs.

VTAB LLC maintains the https://www.vtab.app/ Website ("Site")

United Arab of Emirates is our country of domicile and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.

Customers using the website who are Minor or under the age of 21 shall not register as a User of the website and shall not transact on or use the website.

Customers are responsible for maintaining the confidentiality of their accounts and not share their account details with any other party. 

22. Price and Payment

Once your order has been accepted, this represents an agreement between you, the customer, and the venue. The venue has sole responsibility for this order. Any cash payments involved or any offerings by the venue that are not offered via the website are made directly to the venue upon fulfilment of the order. If you have chosen to pay with credit or debit card on the Site then the transaction is processed by VTab as agent of the venue. Table delivery charges are calculated per order and based on the policy of the individual venue. Any table delivery charges or any other fees will be displayed clearly in your Order Summary.

Debit / Credit Cards:

Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:

The customer is liable to pay by cash upon delivery any extra charges the venue might charge as a result of the "Special Request" or the "General Request" placed by the customer.

A free order cancellation is available up until the time the order has a ‘Preparing’ status, after which cancellations may incur a fee. The website will clearly display the order statuses on its confirmation page.

If a venue is forced to cancel and dispose of an order that you failed to collect, a cancellation fee may be incurred to cover the cost of wastage.

The customer refund procedure might take up to 21 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.

Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.

The customer would be reimbursed by the venue in case the venue faced the inconvenience of a missing item (Reimbursement applicable only for the missing item and is subject to the venue own reimbursement policy).

Credit or Debit cards used in placing orders through the online payment gateway on VTab website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.

For situations that involve splitting payments with guests, the customer’s card will be authorised for the entire amount of the order or tab, and then subsequently settled for any outstanding balances following payments from your guests. The customer agrees to be liable for non-payments by their guests and VTab accepts no responsibility. Also note that splitting payments immediately makes an order ineligible for refunds, so be sure you are satisfied with the order and service before requesting to split payments with guests.

The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.

23. Validity of VTab records

In the disputes which may arise in relation to this agreement, the member agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the member waives in advance all kinds of objections to the specified VTab records and the right to tender an oath in relation to the fact that these records are kept in due form.

24. Governing law & competent

These Website Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.

25. Enforcement

If any part of these Terms of Use is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Use. No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

26. License

VTab grants you permission (which may be revoked at any time for any reason or no reason) to view the site and to download, email, share via social networking or print individual pages from the site in accordance with these Terms of Use and solely for your own personal, non-commercial use, provided you do not remove any trademark, copyright or other notice contained on such pages. No other use is permitted.

Subject to our compliance with this Agreement, VTab grants you a limited, non-exclusive, non-sub-licensable, revocable, non-transferable license to: (i) access and use the VTab Platform on your personal device solely in connection with your use of the VTab Platform; and (ii) access and use any content, information and related materials that may be made available through the VTab Platform, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by VTab and VTab’s licensors.

*You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. You may not modify, copy, distribute, re-publish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products or services obtained from the site, except as specifically noted above. Except as specifically authorized by VTab, you may not deep-link to the site for any purpose or access the site manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the site or any information, content, or material on the site. VTab reserves all of its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the site or any content contained therein, whether in whole or in part, without prior written consent from VTab. You may become a "fan" of the site or share links to the site via social networking technology reference on the site. Any rights not expressly granted herein are reserved.

27. Third Party Services and Content

The VTab Platform may be made available or accessed in connection with third party services and content (including advertising) that VTab does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. VTab does not endorse such third party services and content and in no event shall VTab be responsible or liable for any products or services of such third party providers. Additionally, Apple Inc., Google, Inc., and/or their applicable international subsidiaries and affiliates will be third-party beneficiaries to this contract if you access the VTab Platform using applications developed for Apple iOS or Android-powered mobile devices, respectively. These third party beneficiaries are not parties to this contract and are not responsible for the provision or support of the VTab Platform in any manner. Your access to the VTab Platform using these services or applications is subject to terms set forth in the applicable third party beneficiary’s terms of service.

28. Intellectual Property Rights

The content on the website ("VTab Content") and the trademarks, service marks and logos contained therein ("Marks") are owned by or licensed to VTab, and are subject to copyright and other intellectual property rights under local laws and international conventions. VTab Content, includes, without limitation, all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics. All VTab graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of VTab in all countries. VTab's trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of VTab. VTab Content on the website is provided to you "AS IS" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from VTab is prohibited.

Provided that you are eligible to use the website, you are granted a limited license to access and use the website and the VTab content and to download or print a copy of any portion of the VTab content to which you have properly gained access solely for your personal, non-commercial use. VTab reserves all rights not expressly granted to you in and to the website and VTab Content and Marks. If you download or print a copy of the VTab content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with the security related features of the website or features that prevent or restrict use or copying of any VTab content or enforce limitations on use of the website or the VTab content therein.

29. Contribution License

By posting contributions to any part of the website, you automatically grant, and you represent and warrant that you have the right to grant, to VTab an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such contributions for any purpose, commercial, advertising, or otherwise, on or in connection with the website or the promotion thereof, to prepare derivative works of, or incorporate into other works, such contributions, and to grant and authorize sub licenses of the foregoing.

VTab has the right, in our sole and absolute discretion, to (i) edit, redact or otherwise change any contributions, (ii) re-categorize any contributions to place them in more appropriate locations or (iii) pre-screen or delete any contributions that are determined to be inappropriate or otherwise in violation of this Agreement.

30. Links to and from other websites

As a courtesy to you, the site may offer links to other websites. Some of these websites may be affiliated with VTab while others are not. VTab is not responsible for the contents of any website pages created and maintained by organizations independent of VTab. Visiting any such third-party website pages is at your own risk. VTab has no control of these third-party website pages, nor can it guarantee the accuracy, completeness, or timeliness of information in third-party website pages. Your use of such information is voluntary, and your reliance on such information should be made only after independent review. References to commercial products or services within any such third-party website pages do not constitute or imply an endorsement by VTab. By using the site, you acknowledge that VTab is responsible neither for the availability of, nor the content located on or through any third-party website pages.

31. Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, VTAB PROVIDES THIS SITE AND CONTENT ON AN "AS-IS" AND "AS AVAILABLE" BASIS AND WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE CONTENT OR AVAILABILITY OF THIS SITE, OR THAT IT WILL BE TIMELY OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SUBJECT TO THE PREVIOUS PARAGRAPH, IN NO EVENT WILL VTAB NOR VTAB DIRECTORS, OFFICERS, AGENTS, EMPLOYEES OR CONTRACTORS HAVE ANY LIABILITY FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL LOSSES OR DAMAGES (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOSS OF PROFITS), ARISING IN CONTRACT, TORT OR OTHERWISE FROM THE USE OR INABILITY TO USE THIS SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE OR THAT OF OUR AGENTS OR EMPLOYEES.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

32. Indemnity

You agree to indemnify and hold VTab, its parents, subsidiaries and affiliates, agents, officers, directors, or other employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of the site, with your submissions, with any alleged infringement of intellectual property or other right of any person or entity relating to the site, your violation of these Terms of Use, and any other acts or omissions relating to the site.

33. Disclaimer

THE INFORMATION, CONTENT, PRODUCTS, SERVICES, AND MATERIALS AVAILABLE THROUGH THE SITE (WHETHER PROVIDED BY VTAB, YOU, OTHER USERS OR OTHER AFFILIATES/THIRD PARTIES), INCLUDING WITHOUT LIMITATION, FOOD/BEVERAGE ORDERS, SUBMISSIONS, TEXT, PHOTOS, GRAPHICS, AUDIO FILES, VIDEO, AND LINKS, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, VTAB DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

YOUR USE OF THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

34. Your Comments and Concerns

The Website is operated by the VTab group of companies and/or its affiliates.

All notices of copyright infringement claims should be sent to support@vtab.app.

All other feedback, comments, requests for technical support and other communications relating to the Website should be directed to support@vtab.app.

Thank you for visiting the Website.

©VTab All rights reserved.